Refund policy

Returns & Exchanges

Return Guidelines

ALL ONLINE SALES ARE FINAL.  NO RETURNS OR EXCHANGES are accepted at this time.   You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.

PLEASE ADDRESS THESE RETURNS TO:

SUNNY SMITH MERCHANDISE
1724 N TUSTIN STREET, SUITE A
ORANGE, CA 92869

 

*SHIPPING COST & SHIPPING SALES TAX INCURRED FOR RETURNS ARE NON REFUNDABLE AND WITHIN THE CUSTOMER’S RESPONSIBILITY.

Store Credits

STORE CREDITS WILL BE REFLECTED IN YOUR ACCOUNT WITHIN APPROXIMATELY 5 BUSINESS DAYS FROM THE DATE WE RECEIVE THE ITEM BACK. YOU MAY USE YOUR STORE CREDIT AT ANY TIME. STORE CREDIT CAN BE APPLIED TOWARDS A PURCHASE OVER THE LIMIT OF YOUR ACCOUNT CREDIT BALANCE, IN ADDITION TO YOUR CARD INFO. TO FIND YOUR STORE CREDIT, YOU WILL RECEIVE AN EMAIL INFORMING YOU OF THE STORE CREDIT BALANCE ISSUED TO YOUR ACCOUNT, AFTER CHECKING OUT IN THE STORE, YOU WILL BE DIRECTED TO A PAYMENT PAGE WHERE YOU WILL SEE THE OPTION TO USE “INTERNAL CREDIT” IN YOUR CHECKOUT BAG.

Damaged Goods

Defective and/or damaged merchandise due to shipping must be reported within 30 days of purchase or will no longer be accepted. Please notify us by email and send a photo of the damaged goods with a description of what is wrong. We will gladly replace the goods.

Pre-Sales

For items that are sold on pre-order status, your account will be charged at the time that your order is placed. If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before it ships, your account will be credited in full. Please contact customer service if the credit has not been received within 15 days of canceling. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.

Return Policy for Items Purchased 

At this time we are unable to offer returns or exchanges. ALL ONLINE SALES ARE FINAL. You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.